Shipping policy

General Shipping Questions

Q. When do you ship?

 We ship same day for all orders received before 3pm PST Monday through Friday. Orders placed on the weekend will not go out until Monday of the following week.

Q. How many days will it take for my items to arrive?

Upon completing each purchase you will automatically receive a UPS or USPS tracking number to your email. Items are shipped from California and typically take 2-3 business days to reach any domestic address within the United States.

Q. Do you ship outside of the United States?

Yes we do. However, due to the distance it just takes a few days longer to arrive.

Q. What if I entered the wrong shipping address?

Easy, simply email our customer service department with your Order # and request that the address be updated. We will try our best to work with the logistics company to facilitate the change, regardless we will make sure you get your order.

Q. What if I have a question about shipping not listed here?

Simply email our customer service team at customerservice(at)mortusviventi(dot)com